COMMUNICATION

IX. COMMUNICATION


CORE COMPETENCY 1:
Establishes rapport with patients, significant others and members of the health team.

Indicators:
○ Creates trust and confidence
○ Listens attentively to client’s queries and requests
○ Spends time with the client to facilitate conversation that allows client to express concern.

CORE COMPETENCY 2:
Identifies verbal and non-verbal cues

Indicator:
○ Interprets and validates client’s body language and facial expression

CORE COMPETENCY 3:
Utilizes formal and informal channels

Indicator:
○ Makes use of available visual aids

CORE COMPETENCY 4:
Responds to needs of individuals, family, group and community

Indicator:
○ Provides re- assurance through therapeutic, touch, warmth and comforting words of encouragement
○ Readily smiles

CORE COMPETENCY 5:
Uses appropriate information technology to facilitate communication

Indicator:
○ Utilizes telephone, mobile phone, email and internet, and informatics
○ Identifies a significant other so that follow up care can be obtained
○ Provides “holding” or emergency numbers of services