Barrier to Communications

In communicating with psychiatric patients, the nurse should be aware of actions that block communications.

• Using inappropriate clichés or words that the patient does not understand.
• Inferring to the patient that you are in a hurry or preoccupied with other tasks.
• Showing anger or anxiety, especially when these feelings provoke an argument with the patient.
• Incorrectly interpreting what the patient expresses.
• Offering therapy when the timing is wrong or when the patient is not ready to hear what is being communicated.
• Giving false reassurance about progress.
• Discounting the patient’s feelings by stating, “I understand.”
• Expressing opinions and giving advice, especially when these feelings provoke an argument with the patient.
• Being insincere.
• Interrupting while the patient is talking.
• Showing disrespect for or ignoring communications with family members or SO’s.